[nmckay]

1 month, 3 weeks ago #39993

I have 2 sites that I have tried to deactivate within the WordPress admin dashboard. The sites deactivated successfully, but when I try to reactivate them. The sites will not reactivate. When I try to reactivate either of the 2 sites with the issue, I get the following error:

The operation failed, an object with these [license, site url] already exists

I can see the site is still active in admin.wpsolr.com, but I see no clear way to deactivate them there. How can I deactivate these sites on admin.wpsolr.com so that I can reactivate them in their environments?

[wpsolr]

1 month, 3 weeks ago #39994

(You currently have activated 9 sites out of 11)

What are the 2 sites to deactivate?

[nmckay]

1 month, 3 weeks ago #40011

The site with 8443 port and the one with no port.

[nmckay]

1 month ago #40793

Any update on this?

How can I manually deactivate sites in my account so that I don’t need any intervention?

@WPsolr

[wpsolr]

1 month ago #40806

You can deactivate a site from the site’s WPSOLR plugin. You need to contact us only if the site is no more accessible.

[nmckay]

1 month ago #40807

Also need to license deactivated for the site with port 8442 as well. So that is 3 sites now. No port, port 8442 and port 8443.

[wpsolr]

1 month ago #40808

Activation are now removed for the 3 urls: dev.xxx, dev.xxx:8442 , dev.xxx:8443

[nmckay]

2 weeks, 4 days ago #41566

Thank you for updating. There are 2 other domains that are having this issue.

pre.xxx
dev.xxx:8442

[wpsolr]

2 weeks, 4 days ago #41571

Done.