Facets count not matching with total posts found

  • prakashreddy.imduri
    Participant
    2 months, 1 week ago #31098

    Hi. I have clicked on a facet which shows count as 42, but on selecting it 51 reports are loading. This count issue is happening throughout all facets, can you pls check and tell how to fix it ?
    Why europe facet is showing up and added to the count? I want to show that 42 posts only from selected facets
    Image image.png of Facets count not matching with total posts found

    prakashreddy.imduri
    Participant
    2 months, 1 week ago #31099

    from which logic, does this plugin revealing other facets and adding up count?
    Image image.png of

    wpsolr
    Keymaster
    2 months, 1 week ago #31100

    What I can see from your screen capture is a custom UI, with possibly some custom backend code.

    Please check with all custom code removed (front-end and back-end).

    prakashreddy.imduri
    Participant
    2 months, 1 week ago #31102

    tried replacing original files, still the same count issue.

    prakashreddy.imduri
    Participant
    2 months, 1 week ago #31103

    Is there any AI happening with country selections ? its showing some related countries which dont have any relation with that taxonomy in wordpress

    prakashreddy.imduri
    Participant
    2 months, 1 week ago #31104

    Turning on the hierarchy for facets is breaking the count. There are 9137 posts but facet is showing 3481 in filters, but still loading 9137 in results, Can you pls check this issue.
    Image image.png of
    Image image.png of

    wpsolr
    Keymaster
    2 months, 1 week ago #31105

    The plugin does not show conts on parents hierarchies, only on children.

    Check out on https://demo-woocommerce-flatsome-cloudways.wpsolr.com/shop/ for instance.

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