[omerpakal]

5 years ago #11759

View post on imgur.com

[wpsolr]

5 years ago #11761

Please show me your “Logging” menu content.

[omerpakal]

5 years ago #11762

View post on imgur.com

[wpsolr]

5 years ago #11763

Try remove both indexes from the Solr admin “Core” menu.

And create a new index from scratch, following WPSOLR instructions.

[omerpakal]

5 years ago #11764

That’s what I did the first time.
It was the host provider who helped me installed the Apache Solr according to the instructions given.

Do you want me to ask the host provider to talk strait to you since I don’t have a direct access to the server?

Also, the free trial is about to end today but I didn’t have the chance to really test the plugin because of the issue. I wish to get an extension for the free trial once the problem is solved. In the meantime I have deactivated the license in order to get billed.

Thanks.

[wpsolr]

5 years ago #11765

Then you should make your tests with the test Elasticsearch index delivered with the plugin: https://www.wpsolr.com/guide/video-gallery-create-index/youtube-video-create-test-elasticsearch-index-2-clicks/

[omerpakal]

5 years ago #11767

I already tried to test using the Elasticsearch index delivered with the plugin but I am getting an error:

An unexpected error occured. Please retry a bit later.

[wpsolr]

5 years ago #11768

Probably your host blocking outbound connection to the hosted test Elasticsearch service.

[omerpakal]

5 years ago #11769

So to solve the test not working I should talk with my host provider and ask them to allow outbound connection?

[wpsolr]

5 years ago #11770

I got the same error on the test index “An unexpected error occured. Please retry a bit later.”. It does not come from your host.

[omerpakal]

5 years ago #11771

Do you have an idea where does it come from?

[wpsolr]

5 years ago #11772

I’ll have to investigate.

[wpsolr]

5 years ago #11773

I found the issue with the test Elasticsearch indexes. I will deploy a fix in an hour. I’ll let you know here.

[wpsolr]

5 years ago #11774

The Elasticsearch test index is back. You can create your test index now.

[omerpakal]

5 years ago #11775

Thanks, what was the problem?

Just for a reminder, there’s still the issue with the Apache Solr not working (don’t really know what isn’t working there).

Also, I would appreciate to get an extension on the free trial since I haven’t really had any time to check it out.