[pridigital]

1 month, 3 weeks ago #53381

Hi there,
Could you please remove the license activations from my sites using “pantheonsite.io”? I wasn’t able to find a way to do it, and I can’t deactivate them directly on the sites due to this error: “The subscription’s package does not exist.”
Thanks

[pridigital]

1 month, 3 weeks ago #53408

Also my site immu…..com was previously showing as active, and now it’s not. I’m getting the same error when trying to reactivate the license. This is very important to us, because it’s a live/production site. Could you please fix this issue promptly? Thanks!

[wpsolr]

1 month, 3 weeks ago #53410

Can you retry to deactivate them? It should work now.

[pridigital]

1 month, 3 weeks ago #53413

It didn’t work. I keep getting the same error.

[pridigital]

1 month, 3 weeks ago #53414

Just to clarify, I’m encountering the error both when deactivating the license and when attempting to reactivate it.

[wpsolr]

1 month, 3 weeks ago #53415

Can you retry now?

[pridigital]

1 month, 3 weeks ago #53420

it’s fixed for the immu…com domain, but not for the test-immu…pantheonsite.io domain.

[wpsolr]

1 month, 3 weeks ago #53421

Please retry.