[pridigital]

1 year, 7 months ago #53381

Hi there,
Could you please remove the license activations from my sites using “pantheonsite.io”? I wasn’t able to find a way to do it, and I can’t deactivate them directly on the sites due to this error: “The subscription’s package does not exist.”
Thanks

[pridigital]

1 year, 7 months ago #53408

Also my site immu…..com was previously showing as active, and now it’s not. I’m getting the same error when trying to reactivate the license. This is very important to us, because it’s a live/production site. Could you please fix this issue promptly? Thanks!

[wpsolr]

1 year, 7 months ago #53410

Can you retry to deactivate them? It should work now.

[pridigital]

1 year, 7 months ago #53413

It didn’t work. I keep getting the same error.

[pridigital]

1 year, 7 months ago #53414

Just to clarify, I’m encountering the error both when deactivating the license and when attempting to reactivate it.

[wpsolr]

1 year, 7 months ago #53415

Can you retry now?

[pridigital]

1 year, 7 months ago #53420

it’s fixed for the immu…com domain, but not for the test-immu…pantheonsite.io domain.

[wpsolr]

1 year, 7 months ago #53421

Please retry.

[pridigital]

1 year, 2 months ago #54928

Hi there,
Could you please help me again, but just for the https://test-immu…pantheonsite.io/ domain? I’m running into the same error—“The operation failed: an object with these [license, site URL] already exists.” Is there a more efficient way to resolve this than messaging you every time it happens? Thanks in advance.

[wpsolr]

1 year, 2 months ago #54931

You can try again now.

The way to prevent this issue is to deactivate the site license before deleting/moving/cloning the site.

[pridigital]

1 year, 1 month ago #55456

Hi there,
Could you please help me again, but just for the https://test-immu…pantheonsite.io/ domain? I’m running into the same error—“The operation failed, an object with these [license, site url] already exists.”
Thanks!

[wpsolr]

1 year, 1 month ago #55457

Hi,

I just removed the activation for this domain. Please retry.

[pridigital]

1 month, 3 weeks ago #61073

Hi there,
Could you please help me deactivate my license for my *.pantheonsite.io sites? Thanks!

[wpsolr]

1 month, 3 weeks ago #61075

Hi,

I just removed the activation for 2 sites *.pantheonsite.io.