[jacqmsmith1]

5 years, 3 months ago #9972

Hi again,

I have installed the plugin and I’m on the first step to connect (and create) my index. However I get cURL Error 7. A bit of research suggested the most common cause of this is my hosting company blocking the outgoing port. I have contacted them and they have opened the port however they say the connection is timing out when testing it. They have asked for the plugin’s IP address/hostname of the API, so they can whitelist it to see if that helps

Is this something you can help with? I am running the cloud start up if that helps.

Do let me know if there are any other troubleshooting steps you think I should be taking

Thanks

Jacqueline

[wpsolr]

5 years, 3 months ago #9973

Hi,

Is your outgoing port 443 or 80?

What is your Solr/Elasticsearch hosting service?

[jacqmsmith1]

5 years, 3 months ago #9974

8983

i have actually still got it stored locally while i work through the solution

[wpsolr]

5 years, 3 months ago #9976

Indeed, ports other than 443 or 80 are often blocked by the WP host.

I am running the cloud start up

What is “the cloud start up”? Your WP hosting, your Solr hosting?

I have actually still got it stored locally

Do you mean your Solr is installed on your WP machine? Or on another machine of your WP provider? If so, how was Solr installed, and which version?

[jacqmsmith1]

5 years, 3 months ago #10029

It’s sorted now, it was a port fowarding issue.

Thanks for your help though, I’m sure I’ll be contacting your for something else sometime soon