Can’t Deactivate/Reactivate License

Tagged:
  • webtools
    Participant
    1 year, 10 months ago #24443

    From the plugin there is a deactivate button the tries to run but doesn’t seem to actually remove the license as I still see it in the WPSOLR admin panel. It still throws the error the url already exists for the license after trying to deactivate it. Error on plugin page ‘Your license is not active. Please activate it now.’
    Affected url: pre.{$mysite}

    wpsolr
    Keymaster
    1 year, 10 months ago #24444

    Probably because this url was activated on another site deleted in the meantime.
    I removed the activation. You should be able to activate it now.

    webtools
    Participant
    1 year, 9 months ago #25230

    Could you please remove the activation from the URL: pre.{$mysite}. We have an issue where when we copy down our DB from live to pre it corrupts the license. It is the same license number for both instances.

    wpsolr
    Keymaster
    1 year, 9 months ago #25231

    I just removed your activation for pre.{$mysite}.

    webtools
    Participant
    1 year, 8 months ago #25843

    Could you please remove the activation from the URL: http://www.uat.{$mysite}.

    wpsolr
    Keymaster
    1 year, 8 months ago #25844

    I just removed your activation for uat.{$mysite}.

    webtools
    Participant
    1 year, 4 months ago #27455

    Hey Keymaster,
    Could you please remove the license from just the URL: https://www.uat.{$mysite}.

    wpsolr
    Keymaster
    1 year, 4 months ago #27456

    https://www.uat.{$mysite} is now removed from your license.

    webtools
    Participant
    8 months, 1 week ago #29436

    Hello,
    Can you release the licenses on:
    https://www.gcn.{$mysite}
    https://pre.{$mysite}
    Thank you

    wpsolr
    Keymaster
    8 months, 1 week ago #29439

    https://www.gcn.{$mysite}
    https://pre.{$mysite}
    are removed from your license.

    webtools
    Participant
    7 months, 3 weeks ago #29540

    Hello,
    Can you release the licenses on:
    https://www.gcn.{$mysite}

    wpsolr
    Keymaster
    7 months, 3 weeks ago #29541

    Done.

    duck
    Participant
    6 months, 2 weeks ago #29729

    I need the license removed for rossweb.bus.umich.edu/academics, we had to restore a backup that was before adding the license and now we can no longer deactivate, ty.

    wpsolr
    Keymaster
    6 months, 2 weeks ago #29733

    Done.

    webtools
    Participant
    3 months, 2 weeks ago #30657

    Cannot reactivate license on https://www.{$mysite} (live site) after license renewal.

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