[salman]

1 month ago #45772

Uncaught Error: Undefined engine “engine_algolia_events” for index:

When adding items to cart or clicking over the add to cart button generating this error.

I examined and found the event.wpsolr_v is going empty string in get client function.

Please let me know, Is there anything i missed in the configuration or not?

I have already enabled Capture visitor interactions.

• This topic was modified 1 month ago by salman.

[wpsolr]

1 month ago #45774

Thanks. We are investigating the issue.

[wpsolr]

1 month ago #45775

Here is a fix that should solve your issue: https://www.dropbox.com/s/1psvstywx6nzv6q/wpsolr-enterprise.23.9-fix-algolia-events-1.zip?dl=1

Please download and install it to replace your current WPSolr Enterprise release.

[salman]

1 month ago #45776

Thank you for the quick response,

The plugin is sending the events into Algolia now, but the product’s object ID is not sent upon add to cart and other event actions, which need to be sent in Algolia. Please respond accordingly.

Regards
Salman

[wpsolr]

1 month ago #45781

Can you describe the user actions sequence that leads to the event?

[salman]

1 month ago #45782

The user searches using autocomplete; clicking on a product leads to the product page, and then he adds the product to the cart using the add-to-cart button. The event fires and sends the event name ‘addedToCartObjectIDs’ without having object IDs.

{
“eventType”: “conversion”,
“eventName”: “addedToCartObjectIDs”,
“eventSubtype”: “addToCart”,
“index”: “AlgoliaSearch”,
“objectIDs”: [
“”
],
“userToken”: “21961c3e-dca4-4e19-a31b-707773b18f63”,
“timestamp”: 1722873728372
}

[wpsolr]

1 month ago #45783

On the product page url, what are the parameters?

[salman]

1 month ago #45784

Here’s the product page URL:

(removed by admin)

• This reply was modified 1 month ago by wpsolr.

[wpsolr]

1 month ago #45788

Can you activate the event debugger setting on screen 2.1?

[salman]

1 month ago #45789

Please check, I just enabled the event debugger.

I am using autocomplete results after disabling “reorder results with user events” to “none”. Otherwise, no results are being shown with suggestions or recommendations.

[salman]

1 month ago #45790

When I click over product links or images in autocomplete, the click event works fine with 200 responses in Algolia, but when I press the add to cart button, the conversion throws an HTTP 422 Error.

{
“eventType”: “conversion”,
“eventName”: “addedToCartObjectIDs”,
“eventSubtype”: “addToCart”,
“index”: “AlgoliaSearch”,
“objectIDs”: [
“”
],
“userToken”: “21961c3e-dca4-4e19-a31b-707773b18f63”,
“timestamp”: 1722875941359
}

• This reply was modified 1 month ago by salman.
• This reply was modified 1 month ago by salman. Reason: clarification

[wpsolr]

1 month ago #45796

Do you use a plugin for managing the cart?

[salman]

1 month ago #45797

Yes, we are using “Live Cart by WP Engine”

[salman]

1 month ago #45798

I have tried disabling this “Live Cart by WP Engine” plugin, but that doesn’t resolve the issue.

[wpsolr]

1 month ago #45799

It could be that your theme is modifying the structure of the WooCommerce ‘adding_to_cart’ JS event.