[Yann]

2 years, 2 months ago #29115

Seems like you got no contact info other than this forum.

Our account seems to be screwed up. No download, no button to renew or else.

Thanks to reach me.

• This topic was modified 2 years, 2 months ago by wpsolr.

[wpsolr]

2 years, 2 months ago #29116

Your email is not in our backend systems. If you have been invited to someone else account, this probably means that the subscription expired and that all subscription details have bee cleared (appart the billing informations)

• This reply was modified 2 years, 2 months ago by wpsolr.

[Yann]

2 years, 2 months ago #29126

Yes i was invited. How can we renew? Seems like the auto renew stopped a year ago.

[wpsolr]

2 years, 2 months ago #29129

If the account shows no subscription, it means it was deleted. You cannot renew it.
You can buy a new one.

[Yann]

2 years, 2 months ago #29144

We now did and it still show nothing.

[wpsolr]

2 years, 2 months ago #29148

You don’t really need to in fact: all you need is the license key sent by email. Then you can use it in the plugin to register your instance.