Need contact info to help on renewing licence and more.

  • Yann
    Participant
    # 4 months, 3 weeks ago

    Seems like you got no contact info other than this forum.

    Our account seems to be screwed up. No download, no button to renew or else.

    Thanks to reach me.

    • This topic was modified 4 months, 3 weeks ago by wpsolr.
    wpsolr
    Keymaster
    # 4 months, 3 weeks ago

    Your email is not in our backend systems. If you have been invited to someone else account, this probably means that the subscription expired and that all subscription details have bee cleared (appart the billing informations)

    • This reply was modified 4 months, 3 weeks ago by wpsolr.
    Yann
    Participant
    # 4 months, 3 weeks ago

    Yes i was invited. How can we renew? Seems like the auto renew stopped a year ago.

    wpsolr
    Keymaster
    # 4 months, 3 weeks ago

    If the account shows no subscription, it means it was deleted. You cannot renew it.
    You can buy a new one.

    Yann
    Participant
    # 4 months, 3 weeks ago

    We now did and it still show nothing.

    wpsolr
    Keymaster
    # 4 months, 3 weeks ago

    You don’t really need to in fact: all you need is the license key sent by email. Then you can use it in the plugin to register your instance.

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