[techniquepix]

2 years, 2 months ago #27380

Hi,
I have 3 sites on production and 3 sites on staging.
I copied my prod sites db on staging sites, but I didn’t desactivate the staging licences before to it.
And now, I cannot reactivate the licences on staging sites, I have an error that said : “the maximum number of 6 ‘WPSOLR PRO – All packs’ licenses is reached”. But I cannot desactivate licences for my staging urls anymore.
Do you have the possibility to manually delete the activations on my staging urls ?

Thank you

[wpsolr]

2 years, 2 months ago #27381

No problem. But I coud not find a subscription to your email or company name in our database.

[techniquepix]

2 years, 2 months ago #27382

Oh yes, the licences are on our client account. Where can I send you the info in private ?
Thanks

[wpsolr]

2 years, 2 months ago #27383

You can copy your order# or subscription# in your forum profile’s first name.

[techniquepix]

2 years, 2 months ago #27384

It’s done. I added the subcription number in my profile.
Could you please delete the activations for the urls that contain “pix” ?
Thank you

[wpsolr]

2 years, 2 months ago #27385

I deactivated the 3 “pix” sites.

[techniquepix]

2 years, 2 months ago #27386

It’s perfect !
I managed to reactivate the licences on my staging sites.
Thank you !

Best regards