Managing licences for prod and staging sites

  • techniquepix
    Participant
    1 year, 4 months ago #27380

    Hi,
    I have 3 sites on production and 3 sites on staging.
    I copied my prod sites db on staging sites, but I didn’t desactivate the staging licences before to it.
    And now, I cannot reactivate the licences on staging sites, I have an error that said : “the maximum number of 6 ‘WPSOLR PRO – All packs’ licenses is reached”. But I cannot desactivate licences for my staging urls anymore.
    Do you have the possibility to manually delete the activations on my staging urls ?

    Thank you

    wpsolr
    Keymaster
    1 year, 4 months ago #27381

    No problem. But I coud not find a subscription to your email or company name in our database.

    techniquepix
    Participant
    1 year, 4 months ago #27382

    Oh yes, the licences are on our client account. Where can I send you the info in private ?
    Thanks

    wpsolr
    Keymaster
    1 year, 4 months ago #27383

    You can copy your order# or subscription# in your forum profile’s first name.

    techniquepix
    Participant
    1 year, 4 months ago #27384

    It’s done. I added the subcription number in my profile.
    Could you please delete the activations for the urls that contain “pix” ?
    Thank you

    wpsolr
    Keymaster
    1 year, 4 months ago #27385

    I deactivated the 3 “pix” sites.

    techniquepix
    Participant
    1 year, 4 months ago #27386

    It’s perfect !
    I managed to reactivate the licences on my staging sites.
    Thank you !

    Best regards

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