[nsmgwpsolr]

3 months, 4 weeks ago #38285

Hi,

I am not able to renew the license

[wpsolr]

3 months, 4 weeks ago #38286

Hi,

I could not find you in our billing system.

[nsmgwpsolr]

3 months, 4 weeks ago #38288

my subscription id is “(removed)”

[wpsolr]

3 months, 4 weeks ago #38289

I sent the renewal link to the e-mail registered on this subscription.

[nsmgwpsolr]

3 months, 3 weeks ago #38354

Hi, Rob has left the organization so can you update the account to this email, I have also removed him from the users.
Please resend the renewal link after the update

[wpsolr]

3 months, 3 weeks ago #38355

It is done. You should be able to renew manually now.

[nsmgwpsolr]

3 months, 3 weeks ago #38356

Hi,

it is not accepting my email, I am getting error

[wpsolr]

3 months, 3 weeks ago #38357

Can you retry? The renewal form looks fine to me.

[nsmgwpsolr]

3 months, 3 weeks ago #38358

I am getting this error

Check your email to confirm that the delivery email address *** is associated with your subscription. Please reach out to Eostis SARL if you need to change your delivery email address.

ad it does not go any further, this started appearing after i try for 3 times with my email.

[wpsolr]

3 months, 3 weeks ago #38359

💪 Solved after a few trips.