I want to renew my license

  • nsmgwpsolr
    Participant
    1 month, 3 weeks ago #38285

    Hi,

    I am not able to renew the license

    wpsolr
    Keymaster
    1 month, 3 weeks ago #38286

    Hi,

    I could not find you in our billing system.

    nsmgwpsolr
    Participant
    1 month, 3 weeks ago #38288

    my subscription id is “(removed)”

    wpsolr
    Keymaster
    1 month, 3 weeks ago #38289

    I sent the renewal link to the e-mail registered on this subscription.

    nsmgwpsolr
    Participant
    1 month, 3 weeks ago #38354

    Hi, Rob has left the organization so can you update the account to this email, I have also removed him from the users.
    Please resend the renewal link after the update

    wpsolr
    Keymaster
    1 month, 3 weeks ago #38355

    It is done. You should be able to renew manually now.

    nsmgwpsolr
    Participant
    1 month, 3 weeks ago #38356

    Hi,

    it is not accepting my email, I am getting error

    wpsolr
    Keymaster
    1 month, 3 weeks ago #38357

    Can you retry? The renewal form looks fine to me.

    nsmgwpsolr
    Participant
    1 month, 3 weeks ago #38358

    I am getting this error

    Check your email to confirm that the delivery email address *** is associated with your subscription. Please reach out to Eostis SARL if you need to change your delivery email address.

    ad it does not go any further, this started appearing after i try for 3 times with my email.

    wpsolr
    Keymaster
    1 month, 3 weeks ago #38359

    💪 Solved after a few trips.

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