[estevaoacioli]

4 years, 6 months ago #11161

I get the following error message

“Your subscription’s maximum number of 1 ‘WPSOLR PRO – All packs’ licenses is reached. Please remove some licenses first, or upgrade your subscription to add more licenses.”

We had a problem on our server and then we restored an old backup in which the plugin was not yet installed and activated, now we can not activate the plugin.

The domain of the site remains the same

finpliance.com.br/wp-admin

[wpsolr]

4 years, 6 months ago #11162

I removed your previous activation. You should be able to activate your license now.

[estevaoacioli]

4 years, 6 months ago #11163

Ok, thankyou

[mahamkali]

7 months, 2 weeks ago #32599

I get the following error message

“Your subscription’s maximum number of 2 ‘WPSOLR PRO – All packs’ licenses is reached. Please remove some licenses first, or upgrade your subscription to add more licenses.”

We had a problem on our server and then we restored an old backup in which the plugin was not yet installed and activated, now we can not activate the plugin.

The domain of the site remains the same

Homepage UK

[wpsolr]

7 months, 2 weeks ago #32600

I could not find an order or subscription related to your E-mail.

[mahamkali]

7 months, 2 weeks ago #32601

I am developer on (removed) cloud you please check key is associated with (removed)

• This reply was modified 7 months, 2 weeks ago by wpsolr.

[wpsolr]

7 months, 2 weeks ago #32602

I could not find this E-mail neither. Can I have your order# ?

[mahamkali]

7 months, 2 weeks ago #32604

Hi This is order id :(removed)
and need to remove from https://pr-nssolr-*

Thank you

• This reply was modified 7 months, 2 weeks ago by wpsolr.

[wpsolr]

7 months, 2 weeks ago #32605

I received your order#, and could identify the subscription.

As per your request, I deactivated the seat allocated to site https://pr-nssolr-*