Did not find how to stop trial renewal
salieriParticipant1 year, 6 months ago #27818
Recently I started a trial for WPSOLR. Turned out it’s not the right tool for me.
On the last day I tried to cancel but couldn’t find how to do so on the website.
Eventually I got charged !!!
I want my money back please. I haven’t used the license at all.
1 year, 6 months ago #27819
- This topic was modified 1 year, 6 months ago by wpsolr.
Indeed, our payment processor (2checkout) received a Paypal chargeback request last week.
Here is the payment processor answer to my question on the procedure for your case:
At the moment a refund cannot be process as the client opened a dispute. Please inform the client to close his dispute send a email proof to firstname.lastname@example.org so we can close the dispute on our side as well then the client can receive the refund from your side.
- This reply was modified 1 year, 6 months ago by wpsolr.
Viewing 5 posts - 1 through 5 (of 5 total)
You must be logged in to reply to this topic.