Did not find how to stop trial renewal

  • salieri
    Participant
    # 1 month ago

    Recently I started a trial for WPSOLR. Turned out it’s not the right tool for me.
    On the last day I tried to cancel but couldn’t find how to do so on the website.
    Eventually I got charged !!!

    I want my money back please. I haven’t used the license at all.

    • This topic was modified 1 month ago by wpsolr.
    wpsolr
    Keymaster
    # 1 month ago

    Hi,
    Indeed, our payment processor (2checkout) received a Paypal chargeback request last week.
    Here is the payment processor answer to my question on the procedure for your case:

    At the moment a refund cannot be process as the client opened a dispute. Please inform the client to close his dispute send a email proof to support@2checkout.com so we can close the dispute on our side as well then the client can receive the refund from your side.

    • This reply was modified 1 month ago by wpsolr.
    salieri
    Participant
    # 2 days, 5 hours ago

    Hi, I sent a few weeks ago the evidence 2checkout needed to close the case. I have chased them but they haven’t replied. I assume the case is closed and I can get my refund. Can you check, please?

    wpsolr
    Keymaster
    # 2 days, 3 hours ago

    I did just ask. Waiting for the answer…

    wpsolr
    Keymaster
    # 1 day, 6 hours ago

    Thanks for your patience.

    Verifone’s chargeback team confirmed I could now refund you.

    I started the process. You should receive confirmations from Verifone soon (a few hours).

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