[Critical]Unable to get option to add License Key

  • prakashreddy.imduri
    Participant
    1 year, 2 months ago #30288

    Hello Team,
    We are not getting option to add solr license key. By activating the plugin we are getting “Your license is not active. Please activate it now.” Not getting option as “Click here to manage license”. We tried by resetting settings from options table as well, still issue there.

    • This topic was modified 1 year, 2 months ago by wpsolr.
    wpsolr
    Keymaster
    1 year, 2 months ago #30289

    Please try to install and activate with https://www.wpsolr.com/forums/topic/release-22-1/. Then reinstall WPSOLR 22.2

    prakashreddy.imduri
    Participant
    1 year, 2 months ago #30290

    It is an multi website, the issue occurring in only one website. If we reinstall the plugin it will effect the remaining websites as well.

    wpsolr
    Keymaster
    1 year, 2 months ago #30291

    Is this url different from others, like containing test|dev|staging?

    priyanka_kethireddy
    Participant
    1 year, 2 months ago #30302

    No, all the sites on Live Environment.

    wpsolr
    Keymaster
    1 year, 2 months ago #30304

    Please try to install and activate with https://www.wpsolr.com/forums/topic/release-22-1/. Then reinstall WPSOLR 22.2

    I cannot see another solution right now. This is something I cannot reproduce on my environments.

    priyanka_kethireddy
    Participant
    1 year, 2 months ago #30307

    We are getting the below Warnings in that website. Is that because of the below warnings we are not getting option to activate the license key. How can we fix this?

    Warning: Invalid argument supplied for foreach() in /code/wp-content/plugins/wpsolr-pro/wpsolr/core/classes/extensions/licenses/class-optionlicenses.php on line 1342
    Warning: Invalid argument supplied for foreach() in /code/wp-content/plugins/wpsolr-pro/wpsolr/core/classes/extensions/licenses/class-optionlicenses.php on line 1100

    wpsolr
    Keymaster
    1 year, 2 months ago #30309

    Can you check WP option ‘wpsolr_licenses’ content? It seems to be corrupted.

    priyanka_kethireddy
    Participant
    1 year, 2 months ago #30311

    we have License activation code in wpsolr_licenses as other websites. Can we deactivate plugin and remove the row and can we add manually, Is that work?

    wpsolr
    Keymaster
    1 year, 2 months ago #30313

    Yes, remove the WP Option ‘wpsolr_licenses’. It should be enough to see the activation button.

    priyanka_kethireddy
    Participant
    1 year, 2 months ago #30314

    Sure we will try and update you

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