Could not activate license key after database upgrade

  • hsurekar
    Participant
    # 4 months, 3 weeks ago

    Hi There,
    We updated our database from old backup and now we not able to use this plugin,
    Your subscription’s maximum number of 1 ‘WPSOLR PRO – All packs’ licenses is reached. Please remove some licenses first, or upgrade your subscription to add more licenses.
    We are getting above error,
    Please help.
    Thanks,
    Hemant

    wpsolr
    Keymaster
    # 4 months, 3 weeks ago

    Sorry, but I could not find a subscription to your email or to your company’s name.

    hsurekar
    Participant
    # 4 months, 3 weeks ago

    Hi There,
    Please check below details
    (details removed)
    I am Administrator on this account,

    hsurekar
    Participant
    # 4 months, 3 weeks ago

    Can you check it asap please

    btm-webteam
    Participant
    # 4 months, 3 weeks ago

    We are the ones that own the license and Hsurekar is one of our developers. Please assist him with any needs that he has as soon as possible. We are going live with a site and need this working.

    wpsolr
    Keymaster
    # 4 months, 3 weeks ago

    I removed the previous site activation from your license. You can activate your site now.

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