[Inviqa Support]

3 years, 2 months ago #35093

Hi – we have two licences associated with two different domains. After resetting our database one of the licences reports:

‘Your subscription’s maximum number of 1 ‘WPSOLR PRO – All packs’ licenses is reached. Please remove some licenses first, or upgrade your subscription to add more licenses.’

It should be using exactly the same domain so I do not understand why it cannot re-register? Is this expected behaviour and how can we resolve.

Thanks.

• This topic was modified 3 years, 2 months ago by Inviqa Support.

[Inviqa Support]

3 years, 2 months ago #35095

This is happening specifically with licence 034...

[wpsolr]

3 years, 2 months ago #35096

Is it for site f...u.local ?

[Inviqa Support]

3 years, 2 months ago #35107

Yes.

and we also need to deactivate the other licence as the domain has changed slightly.

[wpsolr]

3 years, 2 months ago #35108

I removed both subscriptions’ activations for f…u.local and f…u.staging