[salman]

2 years, 1 month ago in reply to: Tracking event error in Algolia #45798

I have tried disabling this “Live Cart by WP Engine” plugin, but that doesn’t resolve the issue.

[salman]

2 years, 1 month ago in reply to: Tracking event error in Algolia #45797

Yes, we are using “Live Cart by WP Engine”

[salman]

2 years, 1 month ago in reply to: Tracking event error in Algolia #45790

When I click over product links or images in autocomplete, the click event works fine with 200 responses in Algolia, but when I press the add to cart button, the conversion throws an HTTP 422 Error.

{
“eventType”: “conversion”,
“eventName”: “addedToCartObjectIDs”,
“eventSubtype”: “addToCart”,
“index”: “AlgoliaSearch”,
“objectIDs”: [
“”
],
“userToken”: “21961c3e-dca4-4e19-a31b-707773b18f63”,
“timestamp”: 1722875941359
}

• This reply was modified 2 years, 1 month ago by salman.
• This reply was modified 2 years, 1 month ago by salman. Reason: clarification

[salman]

2 years, 1 month ago in reply to: Tracking event error in Algolia #45789

Please check, I just enabled the event debugger.

I am using autocomplete results after disabling “reorder results with user events” to “none”. Otherwise, no results are being shown with suggestions or recommendations.

[salman]

2 years, 1 month ago in reply to: Tracking event error in Algolia #45784

Here’s the product page URL:

(removed by admin)

• This reply was modified 2 years, 1 month ago by wpsolr.

[salman]

2 years, 1 month ago in reply to: Tracking event error in Algolia #45782

The user searches using autocomplete; clicking on a product leads to the product page, and then he adds the product to the cart using the add-to-cart button. The event fires and sends the event name ‘addedToCartObjectIDs’ without having object IDs.

{
“eventType”: “conversion”,
“eventName”: “addedToCartObjectIDs”,
“eventSubtype”: “addToCart”,
“index”: “AlgoliaSearch”,
“objectIDs”: [
“”
],
“userToken”: “21961c3e-dca4-4e19-a31b-707773b18f63”,
“timestamp”: 1722873728372
}

[salman]

2 years, 1 month ago in reply to: Tracking event error in Algolia #45776

Thank you for the quick response,

The plugin is sending the events into Algolia now, but the product’s object ID is not sent upon add to cart and other event actions, which need to be sent in Algolia. Please respond accordingly.

Regards
Salman