[support]

4 years, 2 months ago #21373

Dear WPSolr team,

I’ve bought your plugin and during the initial install phase I can’t get further than the “Connect to your index (Loading the index …)” phase.

By following the tutorial on https://www.wpsolr.com/guide/configuration-step-by-step-schematic/configure-your-indexes/create-an-elastic-elasticsearch-index/ I get every time the same error “No alive nodes found in your cluster”, but I just created it and my node is up and running.
This doesn’t change even if I try Elasticsearch version 7.8.1, 7.8.0 or 6.8.11

Here is a screenshot of my setup: https://pasteboard.co/JjNcPLg.png

So, I don’t really understand what’s going wrong.

Is there any way to debug at this phase?
I didn’t find any WPSolr related log in the php_error.log

Are there any requirements in order to use the plugin?

Thank you.

Best regards,

Hendrik

[wpsolr]

4 years, 2 months ago #21374

Can you cURL your endpoint from your WP server (ssh)?

You can also try without the port number (:9243). Some WP hostings block all ports but 443.

[support]

4 years, 2 months ago #21375

I’m talking to the support team and yes, the hosting provider might be causing the issue by blocking the call on this port.

Thank you.

[wpsolr]

4 years, 2 months ago #21377

Which WordPress hosting provider is it?

[Splitreq]

4 years, 2 months ago #21495

I had the same problem. Port 9200 was blocked on my VPS. Also remember to enable basic authentication in elasticsearch. After I did that it connected fine.