[andreirebe]

5 years, 4 months ago #12288

Hi am am getting No enabled connection on Cloudways.

View post on imgur.com

I talked with the support and they told me it’s an plugin related problem.

Did anyone got this error? How can I fix it?

[wpsolr]

5 years, 4 months ago #12289

Can I see your index settings in your WPSOLR admin?

[andreirebe]

5 years, 4 months ago #12290

Here they are:

View post on imgur.com

[wpsolr]

5 years, 4 months ago #12291

It looks fine.

When do you get your error?

[andreirebe]

5 years, 4 months ago #12292

I get it from time to time. The website is loading very slowly (in 10 or more seconds) and and then it appears this errors on every product category page.

[wpsolr]

5 years, 4 months ago #12295

It should work fine.
wpsolr.com is on Cloudways, with our plugin configured to use the local Elasticsearch service.

Try to restart your Elasticsearch service in your Cloudways server console “Manage services”.

[andreirebe]

5 years, 4 months ago #12296

The moment I hit restart I got the same error. Is the server Elasticpress autorestarting maybe?

[andreirebe]

5 years, 4 months ago #12297

And exactly after I wrote the post above the error reappeared.

[wpsolr]

5 years, 4 months ago #12298

Try to connect to the index locally.

1) ssh to the server (instruction are in the Cloudways panel, see https://support.cloudways.com/difference-between-master-credentials-and-application-credentials/#tab-2)
2) execute the command line
curl -XGET "https://localhost:9200/"

you should get something like

{
  "name" : "Iw0mu0h",
  "cluster_name" : "elasticsearch",
  "cluster_uuid" : "jcF4CSf3RXqb8Sv_ArZ5Jg",
  "version" : {
    "number" : "6.3.1",
    "build_flavor" : "default",
    "build_type" : "deb",
    "build_hash" : "eb782d0",
    "build_date" : "2018-06-29T21:59:26.107521Z",
    "build_snapshot" : false,
    "lucene_version" : "7.3.1",
    "minimum_wire_compatibility_version" : "5.6.0",
    "minimum_index_compatibility_version" : "5.0.0"
  },
  "tagline" : "You Know, for Search"
}

If not, contact the Cloudways support with this information.

Perhaps also your server is too small to cope with both WordPress and Elasticsearch.

[andreirebe]

5 years, 4 months ago #12299

Ok, I did this and I get the same message.

[wpsolr]

5 years, 4 months ago #12300

Your Elasticsearch service has an issue apparently.

[andreirebe]

5 years, 4 months ago #12301

M. Muneeb 14:57
we have check the logs and it seems that the issue is coming from the plugins
plugins=wpsolr-pro/

Andreirebe 14:57
can you please give me some info regarding this to send to the support of WPSOLR?

M. Muneeb 14:58

This is the main message that WPSOLR : Couldn’t connect to host

This is what I got from Cloudways support.

[andreirebe]

5 years, 4 months ago #12302

It did not let me to post the error above. Here they are:

https://justpaste.it/2b6qb

[wpsolr]

5 years, 4 months ago #12303

Send to the support the result of curl -XGET "https://localhost:9200/"