[qtxG]

4 years, 1 month ago in reply to: I can not reactivate the license #18624

How can I send you the license number we are using. We literally bought it this Monday, 9 March.

[qtxG]

4 years, 1 month ago in reply to: I can not reactivate the license #18622

So, I didn’t look into it too closely but noticed too late that the license itself has a deactivation process.

I deactivated the plugin, moved the domain and re-activated the plugin again. Now I get a message that the license is active for 3 more days.

I went back through the process again:
– put the site on the old domain
– activate the plugin
– deactivate the license
– deactivate the plugin
– move the site to the final domain
– activate the plugin
– activate the license

But I still get the 3 day expiration. Can you reset it again on your end? The final domain for the site is https://root-domain.com (without the www subdomain).

[qtxG]

4 years, 1 month ago in reply to: I can not reactivate the license #18609

Thank you! I was able to re-activate the plugin.

A follow up question. Tomorrow, we will move the domain for the site from prod.example-domain.com to http://www.example-domain.com. Do we need to deactivate the plugin before we change the domain and re-activate it again? Or should we reach out in order to make the transfer again.

[qtxG]

4 years, 1 month ago in reply to: I can not reactivate the license #18607

Hi @wpsolr, we are running into a similar issue. We activated the license on our production domain, had to reload the database from backup and now we get the same error.

Are you able to reset our activation count as well?